The current health situation has reshaped the global economy and society. Financial institutions and banks, like most companies face an imperative to reimagine themselves, with the pandemic accelerating consumer behaviour shifts.
With banks moving customers out of branches and towards using online services, a wave of fintech startups with a ‘digital only’ approach it’s shaking the industry while putting customers at the heart of the future of banking.
Join Zendesk on a fireside chat with a challenger bank to discuss key learnings on how financial organisations must find new ways to differentiate themselves from the eyes of customers, and thrive innovation in every aspect of their business.
Register your interest here