Global Head of Operations & Group General Manager, HSBC
Kirsty Roth is Global Head of Operations and a Group General Manager at HSBC, leading a team of
36,000 colleagues across 52 countries.
Shortly after joining HSBC in 2016, Kirsty set out a vision for the future of banking operations by
2030. The Operations function is now delivering a three-year plan to transform its technology,
processes and innovation capability to deliver products and services in ways that make life easier for
customers and colleagues.
That includes an industry-first artificial intelligence and machine learning solution for cross-border
payment screening, crowd-sourcing from tech start-ups and introducing more than 300 robots to
help process millions of customer transactions every year.
Kirsty was previously Chief Operating Officer for Finance, Operations and IT at Credit Suisse from
2011 to 2015 and a Consulting Partner with Deloitte for 10 years, based in London, Zurich and New
A strong advocate for diversity, Kirsty was named by the Financial Times as one of their 50 HERoes in
2017. She lives with her husband and two daughters in Zurich, Switzerland.