How firms can prepare themselves to support and empower their customers under the FCA Consumer Duty

23rd May 2023 | Blogs, Member News

The FCA Consumer Duty, which will come into effect on 31 July 2023, is a new set of rules that firms must follow to ensure that they treat their customers fairly and provide them with good outcomes. 

The FCA Consumer Duty is a significant shift in the regulatory framework, placing the onus on firms to focus on customer outcomes rather than just regulatory compliance. 

Click here, to discover how firms can prepare themselves to support and empower their customers under the FCA Consumer Duty.

About Claro Wellbeing: 

Claro Wellbeing is a financial wellbeing provider that offers one-to-one coaching sessions, in-person and remote employee webinars and workshops and access to financial courses and content to support employees financial goals. 

Claro Wellbeing is offered as an employee benefit package that provides accessible financial guidance and educational resources to help employees feel more confident and supported in their roles, boosting engagement and performance, whilst also enhancing a company’s workplace benefits to help retain staff and attract first-rate talent.

Employees can take advantage of the Claro Wellbeing learning and wellness packages by speaking to an expert financial coach about topics that matter most to them including budgeting, buying a house, pensions and investments and managing debt. 

Claro Wellbeing, which has built a community of over 45,000, employs certified coaches that have completed its high-quality training. Claro Wellbeing’s Financial Coach Training Programme has been independently accredited by industry-leading body, The London Institute of Banking and Finance.

The Claro Wellbeing team is made up of a number of banking and tech industry experts, who are dedicated to democratising financial guidance, investment and money management.


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