Innovate Finance and Pinsent Masons are collaborating to help fintech and financial services businesses understand the impact that AI and robotic process automation (RPA) will have on the future of financial services and products.
Through a series of workshops we are focussing on the customer and investigating how businesses in AI and RPA contexts:
- Treat customers fairly
- Communicate effectively with customers
- Obtain valid consent
- Keep the customer secure
- Overcome organisational issues and process barriers to innovation
- Address liability where AI is at fault
- Provide effective customer redress and dispute resolution support
The second session in the series will discuss:
- Consent and privacy
- Organisational impact
There will also be a panel discussion with speakers from a regulator, financial institution and fintech.