What does customer centricity mean in 2021?
Expectations have changed. The past year has ushered in a dramatic step-change in how we all interact with finance. From account opening to transaction approval, we want it all from the comfort of our phone. But is this change here to stay?
In this panel, we will discuss what the lasting effects of the pandemic will be on customer behaviour.
Register now to hear them discuss:
- What changes have we seen, and are they here to stay?
- How must financial services continue to transform to meet customer expectations?
- What new technologies will play a role?
- What new challenges will arise?
Speakers will include:
Rashee Pandey, Head of Partnerships and Growth (Moderator)
James Baston-Pitt, Regional Director, Onfido
Zak Lambert, European Growth Lead, Plaid
Maria Khan, Strategy, Investments and Delivery Lead, NatWest Group