Chief Executive Officer, Gretel
Duncan is the co-founder and CEO of Gretel, an award-winning and free-to-consumer platform designed to help an estimated 20 million people in the UK find and reconnect with over £50 billion in lost, forgotten or dormant savings and investments.
Duncan has held leadership roles in the financial services BPO industry for over 20 years, focussing on innovation in the areas of customer engagement, identity validation and data analytics. It was out of this passion for simplifying complex, legacy financial services processes that Gretel was created in 2020, with a view to transforming the process of customer reconnection from one that currently takes months into a simple 3-minute customer journey. Gretel was recently recognised as Fintech or InsurTech of the Year at the FStech Awards 2021 for its work in this traditionally underserved area of the industry.
When not helping businesses modernise and transform, he also has a passion for helping shape the UK's legislative and governance framework, and most recently consulted as part of the Government's Dormant Assets Commission between 2018-2019, having previously provided input into the design of the UK's Dormant Bank and Building Society Accounts Act in 2008.