Faith is an independent consumer finance expert. She is a member of the Financial Conduct Authority’s Financial Services Consumer Panel, where she is the lead for technology and innovation. She acts as the Independent Consumer Representative on the Open Banking Implementation Entity Steering Group and authored the widely-read report: Open Banking: A Consumer Perspective, which catalysed the development of innovative FinTech propositions.
Faith has been pioneering consumer representation in paytech, bringing consumer organisations up to speed and providing consumer-oriented feedback on key technological issues facing the industry. Last year, she published the Consumer Manifesto for Open Banking with 17 consumer organisations. She initiated the Code Collaboration with industry bodies to start delivering a Code of Conduct for Open Banking.
Faith helped establish the New Payment System Operator (now called Pay.UK) and is now an Independent Non Executive for CASS at Pay.UK. Faith is particularly interested in technology and innovation and how it can be used to help rebalance power between firms and consumers, and improve regulation itself.
Previously, Faith was on HMT’s Financial Inclusion Taskforce and established Toynbee Hall's financial inclusion work in the heart of London’s East End. She was awarded the Clore Social Leadership Fellowship in 2010.